momoplay Platform Privacy Notice

This page describes what we collect when you use momoplay and how we keep that data protected. We collect personal information during account opening, identity verification, deposits, and gameplay to comply with anti-money-laundering regulations and to operate our platform securely. We store your data encrypted, share it only with authorized processors and regulators, and give you rights to access and delete your information subject to legal retention requirements.

Our privacy commitments centre on transparency and security. We do not sell your personal data to marketers. We do not track you across websites. We use industry-standard encryption and access controls. If you have questions about how we handle your information—what we collect, who we share it with, how long we keep it—this page provides the detail.

momoplay operates across Indonesia with offices in Jakarta, Surabaya, Bandung, Medan, and Semarang. Your data may be processed by staff in multiple locations and shared with payment processors, regulators, and fraud-prevention services as needed. We describe these practices in detail below.

What We Collect When You Use momoplay

We collect information in several categories. First, account information: when you sign up on momoplay, we collect your email, phone number, password, full name, date of birth, and residential address. Second, identity documents: we ask for a national ID, a selfie holding the ID, and proof of residence (utility bill, bank statement) to verify your identity before you can withdraw funds. Third, payment information: we store the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details) to process deposits and withdrawals.

We also collect gaming activity: every wager you place on momoplay—live-dealer tables, sportsbook bets on Liga 1 or Piala Indonesia, slot spins—is logged in your account history. We collect technical data: your IP address, device type, browser, operating system, and timestamps of your sessions. We use this data to detect fraud, enforce our terms, and improve service quality. We do not use it to build marketing profiles or sell to advertisers.

Account data

Email, phone, name, date of birth, address. Used to create and manage your account.

Identity documents

National ID, selfie, proof of address. Verified once before first withdrawal.

Payment details

Bank account or e-wallet identifiers. Stored securely to process cash in and out.

Gaming history

All wagers, results, balances. Retained for dispute resolution and regulatory compliance.

Technical data

IP, device, browser, session timestamps. Used to detect fraud and enforce terms.

How We Use Your Data on momoplay

We use your information to operate momoplay and comply with law. Specifically:

• We verify your identity and age before allowing deposits and withdrawals (Know-Your-Customer compliance).
• We check your information against sanctions lists and suspicious-activity databases to prevent money laundering.
• We process your deposits and withdrawals through payment partners (mobile banking, local payment, online payment, e-wallet, e-wallet networks).
• We calculate payouts, settle game results, and maintain your account balance across all game categories.
• We investigate disputes, fraud, and breaches of our terms using your gaming history and technical data.
• We respond to regulatory inquiries, law-enforcement requests, and court orders with your information if required.
• We improve our platform—analyzing gameplay patterns, bug reports, and support tickets to enhance momoplay features.

We do not use your information to build marketing profiles, contact you with unsolicited offers, or sell your data to third parties for their commercial benefit.

On momoplay, we collect only what we need to verify your identity, process your payments, and settle your bets fairly. We keep that data encrypted and share it only with processors and regulators.

Third Parties We Share Data With

We do not keep all data processing in-house. We share your information with partners who help us operate momoplay:

• Payment processors: We share account and transaction details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment networks, and Indonesian banks (online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals.
• Identity verification services: We send your national ID and selfie to third-party KYC vendors who cross-reference your details against government registries and fraud databases.
• Game providers: We share minimal data (user ID, session token, game outcome) with Blueprint Gaming, Pragmatic Play, and other licensed studios to serve games on momoplay.
• Fraud detection services: We share IP addresses, device fingerprints, and behavioral patterns with fraud-prevention vendors to detect collusion and account abuse.
• Regulators and law enforcement: If required by law, court order, or regulatory directive, we may disclose your information to Indonesian authorities and international partners.

All partners are bound by data-protection agreements to use your information only for the specified purpose and to maintain confidentiality and security standards.

How We Protect Your Data on momoplay

We employ industry-standard security measures. Your data is encrypted in transit (using TLS/SSL) and at rest (using AES-256). Our servers are located in Indonesia and protected by firewalls, intrusion detection, and regular security audits. Access to your personal data is restricted to authorized momoplay staff on a need-to-know basis. We maintain backups to prevent data loss and conduct regular penetration testing to identify vulnerabilities.

However, no security is absolute. We cannot guarantee protection against determined attackers, zero-day exploits, or insider threats. If a breach occurs, we will notify affected users promptly and cooperate with regulators. We recommend that you use a strong, unique password, enable two-factor authentication if available, and do not share your momoplay credentials with anyone.

How Long We Retain Your Data

We retain your data for as long as necessary to operate momoplay and comply with law. Identity documents (national ID, selfie, address proof) are kept for the duration of your account plus seven years after account closure to satisfy anti-money-laundering record-keeping requirements. Gaming history—all wagers, results, balances—is retained indefinitely for dispute resolution and regulatory audits.

Depending on circumstances, account data (email, name, address) may be deleted five years after account closure if no legal hold applies. During periods of investigation (fraud inquiry, regulatory investigation, legal dispute), we retain all related data until the matter is resolved. Data is purged securely; we do not sell or archive deactivated accounts.

Your Rights Regarding momoplay Data

You have rights under applicable privacy law. You can request access to your personal data—we will provide a copy of all information we hold about you within fourteen days. You can request correction if any data is inaccurate. You can request deletion of your account and associated personal data, subject to our legal retention obligations (gaming history and KYC documents must be kept for regulatory compliance).

To exercise these rights, contact our support team via in-app chat, email, or phone. Mark your request "DATA REQUEST" or "ACCOUNT DELETION" and provide your full name and account email. We will verify your identity before processing and respond within the timeframe specified by applicable privacy law. If you are unhappy with our response, you may lodge a complaint with your local data-protection authority.

Cookies and Tracking on momoplay

Our momoplay app and website use cookies and similar tracking technologies. Essential cookies store your session information, remember your login, and enable basic functionality—these cannot be disabled. Functional cookies remember your preferences (language, theme). We do not use third-party tracking cookies to profile you across other websites or sell your browsing data to marketers.

Most browsers allow you to disable or delete cookies. If you do, some momoplay features may not function correctly. We do not set cookies that identify you beyond your own sessions—we do not build profiles that follow you to other sites.

Contact Us About momoplay Privacy

If you have questions about our privacy practices, how we use your data, or your rights, contact our privacy team:

• In-app support: Open the support chat and mark your message "PRIVACY QUESTION"
• Email: [email protected]
• Phone: Available during business hours; check the app for the current number

We respond to privacy inquiries within five business days. For urgent concerns, mark your message "URGENT" and we will prioritize response within forty-eight hours. If you believe momoplay has mishandled your data or violated your privacy rights, you may lodge a formal complaint with the Indonesian data-protection authority or pursue legal remedies under applicable law.

Summary of Our momoplay Privacy Commitments

We collect personal information to verify your identity, process payments, settle bets, and comply with anti-money-laundering law. We encrypt your data, restrict access to authorized staff, and store it securely in Indonesia. We share your information only with payment processors, identity-verification vendors, game providers, and regulators when required by law.

We do not sell your personal data to marketers, track you across websites, or build advertising profiles. We retain your data for regulatory compliance (typically five to seven years after account closure) and give you rights to access, correct, or delete your information subject to legal holds. We respond to privacy questions, data-access requests, and complaints within five business days.

Services are available only where local law permits. Users are responsible for verifying that their access and use of momoplay comply with their own jurisdiction's applicable data-protection and privacy laws. If you have questions about how we handle your momoplay data, contact our support team—we are available via multiple channels to assist.